• Welcome to telegroupindia

    TelegroupIndia Ltd. is a single source provider for building remote processing centre and communication management services.

    This site was created to allow you the opportunity to learn all about us. We encourage you to explore the various sections on our site to better understand our services, team, partners and successes.

    For more information on how Telegroup Communications can help in solving your mission critical and infrastructure challenges contact us at: info@TelegroupIndia.com.

    For sales please contact us at: sales@TelegroupIndia.com.                                                                                                                                                                                                                                                                                                                                                                                     

  • Company Overview

    Mission

    "We are with our customers from start to finish …and beyond"

    TelegroupIndia Ltd. mission is to custom design, innovative and creative solutions.

    Solutions that add value to our customer's businesses by saving money and increasing their profits. By providing the customers not only with the highest level of quality services, but also with comprehensive assistance to maximize the returns on the customers investments by offerings top-of-the line products viz.

    • Providing the state of the art IT enabled services.
    • Project Management, Project Co-ordination and Consulting.
    • Technical consulting.
    • Customization Services.
    • Integration and interface services.

    Strenth

    "We are with our customers from start to finish …and beyond"

    TelegroupIndia Ltd. mission is to custom design, innovative and creative solutions.

    Solutions that add value to our customer's businesses by saving money and increasing their profits. By providing the customers not only with the highest level of quality services, but also with comprehensive assistance to maximize the returns on the customers investments by offerings top-of-the line products viz.

    • Providing the state of the art IT enabled services.
    • Project Management, Project Co-ordination and Consulting.
    • Technical consulting.
    • Customization Services.
    • Integration and interface services.
  • leadership

    Naval Sood has nearly 15 years experience in the field of Information Technology, across the areas of marketing and business development. Since 1986 Naval Sood was marketing and exporting Indian handicrafts to Europe and USA thru Santosh Export, a proprietorship company.

    In 1992 Euroexport pvt. Ltd was co-founded by Naval Sood to export Diamonds and precious cut and polished stones to Europe and he travelled widely overseas to market diamonds and created many contacts for regular exports.

    In mid 1997 Telefroupindia Ltd. was cofounded by Naval Sood and the company was a master franchise of Telegroup Inc. based in Iowa, USA,a nasdaq listed company, to provide Telephony and other IT end to end solutions to corporates in Delhi such as Phillips Morris, Coca-Cola, Air France, Air Canada, Sheraton Hotels and resorts, Sweden Embassy, WHO, Belgium Embassy and many others. It was set up to address the evolving opportunities of Customer Relationship Management and IT enabled services in India and overseas. He is one of the pioneers in India who had the vision of providing Turnkey Solutions for offshore Call Centers and Data Centers in the country.

    Telegroup India now implements world class remote processing centers on an end-to-end project management basis. Currently Telegroup India is involved in building nearly 2000 multimedia contact positions in India and abroad.

    Beside this he is launching "Telegroup India Academy" for conducting Contact Center agents training courses and other State of the art courses in the area of Networking, WAP, Bluetooth etc.

  • Welcome to telegroupindia

    TelegroupIndia Ltd. is a single source provider for building remote processing centre and communication management services.

    This site was created to allow you the opportunity to learn all about us. We encourage you to explore the various sections on our site to better understand our services, team, partners and successes.

    For more information on how Telegroup Communications can help in solving your mission critical and infrastructure challenges contact us at: info@TelegroupIndia.com.

    For sales please contact us at: sales@TelegroupIndia.com.                                                                                                                                                                                                                                                                                                                                                                                     

  • voip Services

    VOIP is the ability to make telephone calls and send faxes over IP-based data networks with a suitable quality of service and superior cost/benefit. Significant advances in technology have been made over the past few years that enable the transmission of voice traffic over traditional public networks such as Frame Relay (Voice overFrame Relay) as well as Voice over the Internet through the efforts of the Voice over IP Forum and the Internet Engineering Task Force (IETF). Additionally, the support of Asynchronous Transfer Mode (ATM) for different traffic types and the ATM Forum's recent completion of the Voice and Telephony over ATM specification will quicken the availability of industry-standard solutions.

    For service providers who want to offer public telephone service across managed IP networks cost-effectively, Telegroup India provides a high quality, high performance Voice over IP (VoIP) solution.

    This highly scaleable solution allows service providers to deliver multiple services such as long distance voice calling over a single data network, as well as transaction-based billing that scales with network usage.

    We provide the following solutions and offerings:
    • Pre-paid and post-paid calling cards
    • Wholesale voice
    • Broadband VoIP
    • Unified messaging
    • Voice portal
    • Directory assistance
    • News and information
    • Voice VPN 
  • Internet Telephony


    Telegroup India offers a full-range of consumer and corporate hardware products that improve the quality and ease of use of the IP Telephony calling experience.

    To enhance your calling experience, we recommend that you purchase an accessory, such as a headset, handset, IP Phone or Gateway that will improve the sound of your calls and will provide a regular telephone-like experience.

    AnchorINDIVIDUAL
    Voice Dialer Voice Dialer helps you to make calls from your PC to any PC in the world or any phone outside India.

    VOIP Headset The VOIP Headset allows dial-up internet users to place hands-free low cost calls through a PC.



    Yap Jack Plus With the Yap Jack Plus, dial-up internet users can make low cost phone calls with a standard phone and that too without a PC.

    USB Phone The feel of a traditional telephone, yet the private phone calling experience. Easy to use, 100% clarity and compatibility.



    AnchorENTERPRISE

    CORPORATE

    Cisco ATA : The Cisco ATA 186 Analog Telephone Adaptor brings traditional telephones to the networked world. It is a handset-to-Ethernet adaptor that interfaces regular analog telephones with IP-based telephony networks. The Cisco ATA 186 is installed at the subscriber's premises and supports two voice ports, each with its own independent telephone number.

    IP Phone : IP Phones and gateways connect directly to your broadband Internet connection, bypassing your computer. IP Phones advantages are tremendous: no computer is necessary, superior sound and regular telephone experience.

    VOIP Gateway : Telegroup India provides IP Telephony services coupled with dedicated bandwidth to ensure near Toll Quality Voice. VOIP gateways are available for 4 upto 48 users solutions to call simultaneously from standard phones with quality far superior to PC-based VOIP calling.

    CALL CENTERS

    At present Call Centers spend a huge amount of money for transferring calls from India to U.S. Telegroup India IP Telephony Service will help in substancial cost reduction. Telegroup India will help call centers in lowering their calling expenses substantially. Our quality devices based on VOIP Gateways will also help them to connect worldwide which will make their business communications so much easier.

  • Business Outsource

    At Telegroup India we understand that no matter what process we migrate to your call center it is all about getting the things right at the first place and not to re-invent the wheels.

    We will make your people comfortable with the dashboards of the process and with our experience we know what to manage and what to avoid this is how we make a difference.

    We have professionally migrated and managing inbound and outbound processes to various web and voice call centers in INDIA.

    We provide complete KNOWLEDGE MIGRATION training to your: -

    • Agent
    • Supervisor
    • Management
    • Technical Staff
    • Quality Staff and Manager
    • New Customers Service Process

    Process Training
    At Telegroup India, we give utmost importance to training. We realize the fact that your agents and supervisors would be dealing with the world. Naturally, our intensive Process specific training is conducted at the start of every campaign; for the agents, supervisors, quality team and technical team are in tune with world standards.

    Our training department, the technology group and the quality control group together train agents into specific client processes.

    We can also work out an arrangement wherein our people can train our staff on a specific internal work process of your company. This helps to leverage the skill set of our people, which they have gained while working with different call centers and different process.

    You will understand, while dealing with customer the agent has to behave as a part of the process outsource company.

    This is the reason why the agents not only go through all the screens and scripts related to that process. But also we make them understand and familiar the physical business transaction that happens at US.

    But also our training modules are designed to familiarize your staff not only with the process but also to understand the physical business transaction that happens at US. This is to make them feel comfortable in answering all queries related to the process.

    Practice Class Room Mock Calls Sessions
    Practice sessions through mock calls are conducted before they start taking calls in the pilot run. This training is conducted for every client and every different process.

    Collections Process
    • Primary Recovery Process
    • Secondary Recovery Process
    Tele-Sale Process
    • One Step Sale Process
    • Two Step Sale Process
    • Three Step Sale Process

    Customer Service Process

    • Existing Customers Service Process
    • New Customers Service Process

    Appointment Scheduling Process

    • Scheduling Process
    • Re- Confirming Process

    Telecommunication

    • Wireless
    • Satellite Dish
    • Long Distance

    Insurance 

    Mortgage

    • Refinancing
    • Money Saving Payments Plans

    Health Care

    Information Dispersing 

  • office

    Physical

    TelegroupIndia Ltd.
    16-E, Kamla Nagar,
    Desh Bhawan
    Delhi 110007
    India

     

    Voice:

     +91 11 4909 4567

    +91 11 2384 2146

     

    Mobile:

    +91 981 000 4887

     

    Global:

     +1 347 8242 148

    Virtual:

     info@telegroupndia.com                                                            

  • alliances

    ECI Telecom ECI Telecom is a world leader in integrated network solutions. Built on a solid foundation of customer commitment and technological excellence, ECI Telecom provides leading edge digital telecommunications and data transmission systems to Network Service Providers around the globe. By deploying ECI Telecom’s Do More products in their telecommunications infrastructure, Service Providers can make their networks more competitive – offering everything from cost-effective expanded capacity and boosted performance to new profit-generating subscriber services.

    ECI Telecom Davox® Corporation (NASDQ: DAVX) is a proven provider of customer interaction management (CIM) products and services that help companies more effectively manage communications with customers via telephone, email and the Internet. More than 1,000 companies use Davox's solutions worldwide–including financial institutions, telecommunications firms, utilities and retailers–to provide premium customer service, and to successfully establish and build valuable customer relationships. 

    ECI Telecom Comverse Infosys, Inc., based in Woodbury, New York is a world leader in the development, manufacture and marketing of intelligent digital voice, video and data recording and content management applications for the security, surveillance, law enforcement and contact center markets. The company’s products are installed in government facilities, airports and transportation systems, customer contact and service centers, corporations, financial institutions, and other organizations. 

    ECI Telecom IBM, leads in the creation, development and manufacture of the industry's most advanced information technologies, including computer systems, software, networking systems, storage devices and microelectronics. 

    Worldwide network of IBM solutions and services professionals translates these advanced technologies into business value for our customers. 

    ECI Telecom Cabletron Systems is a holding company for four of the most innovative, customer-focused organizations in the telecommunications and networking industry: 


    • Enterasys Networks is the only provider of total network solutions singularly focused on enterprise-class customers.
    • Riverstone Networks is focused on emerging content and infrastructure service provider markets.
    • GlobalNetwork Technology Services (GNTS) is one of the largest independent network consulting firms in the world.
    • Aprisma Management Technologies is the leading provider of intuitive multi-vendor management solutions that meet the service level requirements of enterprise and service provider customers.

    ECI Telecom Cincom has been developing and marketing software to simplify complex businesses for over 30 years. Cincom serves thousands of customers on five continents, offering mission-critical software ranging from customer relationship management, document production and enterprise manufacturing applications, to solutions for application development and database management systems. 

    ECI Telecom Nortel Networks is a global internet and communications leader with capabilities spanning Optical, Wireless, Local Internet and eBusiness. Today, Nortel Networks is creating a high-performance Internet that is more reliable and faster than ever before. It is redefining the economics and quality of networking and the Internet, promising a new era of collaboration, communications and commerce. Nortel Networks serves the emerging and existing needs of service providers, carriers, dot-coms, small and medium sized businesses, and large corporations in more than 100 countries and territories around the world. 

    ECI Telecom Teleglobe is a leading provider of global broadband, data and Internet services, enabling customers to maximize the potential of the Internet with established one-hop global connectivity, hosting and content distribution services. With the world's largest international Internet backbone, premier tier one Internet peering arrangements, and a broad base of carrier, ISP and ICP customers, Teleglobe is expanding its reach with GlobeSystemSM, a global network platform that will host a robust portfolio of Internet and data services. 

    These Strategic Business Alliances give Telegroupindia Ltd. the advantage on others in achieving a greater degree of integration across platforms, by providing a blend of high quality technology products, services and support. 
  • client successes


    "We are with our customers from start to finish �and beyond"

    Telegroupindia Ltd. mission is to custom design, innovative and creative solutions.

    Solutions that add value to our customer's businesses by saving money and increasing their profits. By providing the customers not only with the highest level of quality services, but also with comprehensive assistance to maximize the returns on the customers investments by offerings top-of-the line products viz.

    • Providing the state of the art IT enabled services.
    • Project Management, Project Co-ordination and Consulting.
    • Technical consulting.
    • Customization Services.
    • Integration and interface services.
  • career

    Joining Telegroupindia Ltd. means signing up for a journey.

    At Telegroup India, we recruit smart, talented individuals with a passion for learning, innovation and growth. Telegroup India believes in empowering people to achieve their highest potential...through strong leadership and participation in an exciting, collaborative environment where team effort is the main ingredient to building the best remote processing center and communication management services in the world.

    Telegroupindia Ltd. is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin or any other protected characteristics.

    Are you ready for the challenge of your career? Do you desire to work with bright, forward-thinking, innovative and enthusiastic people? If you are the kind of person who values the thrill of working with a dynamic team to build a product and a company that make a difference, then Telegroupindia Ltd. wants you!

    To apply for a job at Telegroupindia Ltd., please email your qualifications to 

  • Internet Telephony


    Telegroup India offers a full-range of consumer and corporate hardware products that improve the quality and ease of use of the IP Telephony calling experience.

    To enhance your calling experience, we recommend that you purchase an accessory, such as a headset, handset, IP Phone or Gateway that will improve the sound of your calls and will provide a regular telephone-like experience.

    AnchorINDIVIDUAL
    Voice Dialer Voice Dialer helps you to make calls from your PC to any PC in the world or any phone outside India.

    VOIP Headset The VOIP Headset allows dial-up internet users to place hands-free low cost calls through a PC.



    Yap Jack Plus With the Yap Jack Plus, dial-up internet users can make low cost phone calls with a standard phone and that too without a PC.

    USB Phone The feel of a traditional telephone, yet the private phone calling experience. Easy to use, 100% clarity and compatibility.



    AnchorENTERPRISE

    CORPORATE

    Cisco ATA : The Cisco ATA 186 Analog Telephone Adaptor brings traditional telephones to the networked world. It is a handset-to-Ethernet adaptor that interfaces regular analog telephones with IP-based telephony networks. The Cisco ATA 186 is installed at the subscriber's premises and supports two voice ports, each with its own independent telephone number.

    IP Phone : IP Phones and gateways connect directly to your broadband Internet connection, bypassing your computer. IP Phones advantages are tremendous: no computer is necessary, superior sound and regular telephone experience.

    VOIP Gateway : Telegroup India provides IP Telephony services coupled with dedicated bandwidth to ensure near Toll Quality Voice. VOIP gateways are available for 4 upto 48 users solutions to call simultaneously from standard phones with quality far superior to PC-based VOIP calling.

    CALL CENTERS

    At present Call Centers spend a huge amount of money for transferring calls from India to U.S. Telegroup India IP Telephony Service will help in substancial cost reduction. Telegroup India will help call centers in lowering their calling expenses substantially. Our quality devices based on VOIP Gateways will also help them to connect worldwide which will make their business communications so much easier.

  • Virtual Private Network

    Telegroupindia Ltd. for design assistance and equipment to build your VPN. The proliferation of the networked economy has spawned fundamental change in how corporations conduct business. Corporate staff is no longer defined by where they do their jobs as much as how well they perform their job functions. Competitive pressures in many industries have spawned alliances and partnerships among enterprises, requiring separate corporations to act and function as one when facing customers. While such developments have increased productivity and profitability for many corporations, they have also created new demands on the corporate network.

    A network focused solely on connecting fixed corporate sites is no longer feasible for many companies. Remote users, such as telecommuters or road warriors, and external business partners now require access to enterprise computing resources. The classic wide-area network must be extended to accommodate these users. Consequently, many enterprises are considering virtual private networks (VPNs) to complement their existing classic WAN infrastructure.

    There is much hype in the industry currently concerning VPNs, their functionality, and how they fit in the enterprise network architecture. Simply defined, a VPN is an enterprise network deployed on a shared infrastructure employing the same security, management, and throughput policies applied in a private network. VPNs are an alternative WAN infrastructure that replace or augment existing private networks that utilize leased-line or enterprise-owned Frame Relay/ATM networks. VPNs do not inherently change WAN requirements, such as support for multiple protocols, high reliability, and extensive scalability, but instead meet these requirements more cost-effectively and with greater flexibility. A VPN can utilize the most pervasive transport technologies available today: the public Internet, service provider IP backbones, as well as service provider Frame Relay and ATM networks. The functionality of a VPN, however, is defined primarily by the equipment deployed at the edge of the enterprise network and feature integration across the WAN, not by the WAN transport protocol itself.

    VPNs are segmented into three categories:

    • Remote Access
    • Intranets
    • Extranets

    Remote access VPNs connect telecommuters, mobile users, or even smaller remote offices with minimal traffic to the enterprise WAN and corporate computing resources. An intranet VPN connects fixed locations, branch, and home offices, within an enterprise WAN. An extranet extends limited access of enterprise computing resources to business partners, such as suppliers or customers, enabling access to shared information. Each type of VPN has different security and bandwidth management issues to consider.

  • Contact Center

    Telegroup India is focused on providing online Customer Relationship Management services and solutions.

    At Telegroup India we enable our clients to outsource their customer service by combining high quality services with cost-effectiveness.

    Telegroup India is the company that can give you total support at every step, we can assure you of optimum performance now and continuing support as your business grows.

    "We make the pursuit of customer loyalty a reality"
  • Product Offered

    Overview of Products offered

    Products Description Manufacturers
    Multiplexers ECI Telecom
    Predictive Dialers  Concerto Softwares(Davox)
    Voice Logger Comverse
    EPABX Alcatel
    Switches Cisco
    Routers Cisco
    Servers and Desktops Compaq, IBM, Sun Systems
     
    Management Platforms HP OpenView, SunNet Manager, Novell NMS, CiscoWorks
     
    Network Operating Systems UNIX, Novell Netware, Windows NT
       
    WAN Technologies X.25, Frame Relay, ATM, SMDS, ISDN, T1-T3, CSU-DSU, SONET
       
    Physical Layer Link Ethernet, Token Ring, FDDI, Broadband
       
    Network Protocols TCP/IP, SNA, IPX, SNMP
       
    Network Test Analysis Tools Network General Sniffer, Cable Scanner, LAN analyzer, WAN analyzer
  • Process Training

    We provide complete KNOWLEDGE MIGRATION training to your: -

    • Agent
    • Supervisor
    • Management
    • Technical Staff
    • Quality Staff and Manager
    • New Customers Service Process

    Process Training
    At Telegroup India, we give utmost importance to training. We realize the fact that your agents and supervisors would be dealing with the world. Naturally, our intensive Process specific training is conducted at the start of every campaign; for the agents, supervisors, quality team and technical team are in tune with world standards.

    Our training department, the technology group and the quality control group together train agents into specific client processes.

    We can also work out an arrangement wherein our people can train our staff on a specific internal work process of your company. This helps to leverage the skill set of our people, which they have gained while working with different call centers and different process.

    You will understand, while dealing with customer the agent has to behave as a part of the process outsource company.

    This is the reason why the agents not only go through all the screens and scripts related to that process. But also we make them understand and familiar the physical business transaction that happens at US.

    But also our training modules are designed to familiarize your staff not only with the process but also to understand the physical business transaction that happens at US. This is to make them feel comfortable in answering all queries related to the process.

    Practice Class Room Mock Calls Sessions
    Practice sessions through mock calls are conducted before they start taking calls in the pilot run. This training is conducted for every client and every different process.

  • Industry Wise

    Telecommunication

    • Wireless
    • Satellite Dish
    • Long Distance

    Insurance 

    Mortgage

    • Refinancing
    • Money Saving Payments Plans

    Health Care

    Information Dispersing 

  • Process Wise


    Collections Process
    • Primary Recovery Process
    • Secondary Recovery Process
    Tele-Sale Process
    • One Step Sale Process
    • Two Step Sale Process
    • Three Step Sale Process
    Customer Service Process
    • Existing Customers Service Process
    • New Customers Service Process
    Appointment Scheduling Process
    • Scheduling Process
    • Re- Confirming Process
  • Why Us

    ďż˝At Telegroup India, we help you build loyal customers by efficiently caring for your customers' communication needs.ďż˝

    Telegroup India has the tools to convert one-time customer contact into loyal customers.

    Telegroup India understands the challenges involved in integrating and synchronizes all of your customer contacts. We also know that focusing on your core business should be top priority.

    Telegroup India provides an exceptional virtual customer service department of highly skilled Customer Service Associates (CSA).

    Telegroup India provide you with daily activity reports.

    Telegroup India will allow you to:

    • Enhance your customer satisfaction to capture greater market share.
    • Leverage lower-cost service methods.
    • Handle multiple tasks in one contact.
    • Leverage a single view of the customer to identify future sales and service opportunities.

    Find out how Telegroup India creates "The Difference"

  • Startegic Location

    Telegroup India will show you why India is the place for outsourcing your contact center needs.

    Favourable Exchange Rates - Wages and Salaries for technical and service personnel are typically lower than any locations around the world. Employment benefits costs and payroll taxes are also lower.

    Supportive Government - The Government of India supports call center investment and we're prepared to win your business.

    Tax Holiday - The Government of India, has given a numerous tax concession for IT enabled services.

    Education - India population is educated in English language and includes many with expertise in the high-tech industry.

    Economy - India enjoys very string brand equity in major markets, thanks to its growing economy and globally competitive software industry.

    Global units operating - Some of the worldďż˝s largest corporation are already benefiting from outsourcing or out locating there IT Enabled Service requirement to India.

    Example of Global units operating in India.

  • Services

    Everything that we do at Telegroup India Professional Services Practice Center (PSPC) revolves around your customer.

    Both outsourced and internally operated contact centers benefit from the Telegroup India PSPC approach.

    We offer a fully professional approach to managing inbound and outbound customer interactions utilizing:

    • Telephone
    • Internet text chat
    • E-mail
    • Fax

    Achieving competitive advantage in customer contact center operations is Telegroup India PSPC goal when working with clients. This is the result of improving and optimizing the Service - Quality - Cost equation, which facilitates the trade-offs businesses, face when making investment decisions in their contact center operations.

    AnchorPilot Run

    In order to make a client fully aware of the operations we try and bring in highest level of transparency. Driven by this philosophy we conduct a pilot run for every client.

    It is simply a concise version of the actual process.

    The pilot run is conducted for a limited number of seats with predefined test parameters to allow us fine-tune any specific requirement. The duration of the pilot run is dependent on the complexity of the process. A more complex activity will call for a longer duration of pilot run.

    Such an activity will only bring about more understanding between the client and us and will ensure higher satisfaction for the client.

    AnchorProcess Analysis

    We understand that no two businesses are alike and neither any two processes within a same business can be the same. This is why we have no plug and play solution to offer.

    Our team of experts from technology, operations, quality control and training sit down with your team to understand your requirement and your current process that you plan to implement. Our team works out a set of documents outlining.

    AnchorTechnology Integration

    Our team of engineers will help you carry out all customizations related to call flows, agent screens, databases and reports. We believe, integration with your existing setup is a must for us to be able to function as a part of your organisation. This ensures that we are completely transparent to your customer and it in turn helps the customer feel secure that he or she is actually dealing with your organisation.

    AnchorService Commitment

    At Telegroup India, we give service level commitments. For we believe, we cannot go wrong. Call it our confidence or blind faith in our systems, fact is we provide you quality control at every level.

    Beside, service levels are mutually agreed and vary from client to client, campaign to campaign.

  • Netspace Academy

    Coming Soon...

  • Contact Center Solutions

    A call center and its technology is at the heart of every organization that must provide some form of customer service. Every single business has a call center in some form or another. The call center segment of the telephony industry encompasses many various applications and individual components. From an informal group of agents handling inbound and outbound customer and prospect calls, to an elaborate grouping of dedicated resources each handling a portion of the company's customer service needs. Call centers handle customer service; predictive dialing; product inquiries; order entry; financial transactions; product/technical support; pre and post sales and support and more.

    In today's competitive business environment a well staffed call center and the level of customer Relationship Management (CRM) it provides is paramount to maintaining and growing your market share. The vendors presented here have the products to help you succeed.

    Contact Center Solutions

    TelegroupIndia Ltd. has the beneficiary experience in the call center market. Now, with the migration from the call center to the next-generation customer interaction management center, new technological requirements are introduced. Telegroup India meets these needs with our call center solution that handles all types of multimedia customer interactions such as traditional phone, VoIP, fax, email or Web.

    At Telegroup India, we realize that an organization's success is reliant upon providing a consistent, positive experience to each customer, regardless of his or her communication medium ensures just that! We are committed to providing your organization with the most complete call center solutions.

    Just as customer service is key to your business, so is it to ours. Telegroup India ensures the installation, implementation and maintenance of every call center with quality professional support and services.

    Let Telegroup India help you find your optimal call center solution. All of our technology is updated periodically to ensure the highest degree of ease and response.

    Our technology includes:

    • Multiplexers with high compression rate with tool quality voice. (50% reduce the operational cost on IPLC)
    • Voice Loggers with Intelligent system
    • Predictive Dialer (300% increased production)
    • Open Computer Telephony Integration Architecture
    • Automated Call Bending of Inbound and Outbound Call Processing (Our telephone representatives are capable of handling both Inbound and Outbound calls)
    • High End EPBAX Switches
    • Windows NT Operating System
    • T-1 Signal and PSTN
    • Internal and Off-Site Monitoring
    • Customized Screens
    • 100% Pentium Class Workstations / Servers
    • Lan Switches, Routers, Passive components, Head sets.
  • Mail Us

    Telegroupindia Ltd.
    9/54,D.B.Gupta Road,
    New Delhi 110005, India

    Telephone:+91 971 000 4887
    Telephone: +91 11 4909 4567

    E-mail: info@TelegroupIndia.com

    Feedback

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