• ECI Telecom ECI Telecom is a world leader in integrated network solutions. Built on a solid foundation of customer commitment and technological excellence, ECI Telecom provides leading edge digital telecommunications and data transmission systems to Network Service Providers around the globe. By deploying ECI Telecom’s Do More products in their telecommunications infrastructure, Service Providers can make their networks more competitive – offering everything from cost-effective expanded capacity and boosted performance to new profit-generating subscriber services.

    ECI Telecom Davox® Corporation (NASDQ: DAVX) is a proven provider of customer interaction management (CIM) products and services that help companies more effectively manage communications with customers via telephone, email and the Internet. More than 1,000 companies use Davox's solutions worldwide–including financial institutions, telecommunications firms, utilities and retailers–to provide premium customer service, and to successfully establish and build valuable customer relationships. 

    ECI Telecom Comverse Infosys, Inc., based in Woodbury, New York is a world leader in the development, manufacture and marketing of intelligent digital voice, video and data recording and content management applications for the security, surveillance, law enforcement and contact center markets. The company’s products are installed in government facilities, airports and transportation systems, customer contact and service centers, corporations, financial institutions, and other organizations. 

    ECI Telecom IBM, leads in the creation, development and manufacture of the industry's most advanced information technologies, including computer systems, software, networking systems, storage devices and microelectronics. 

    Worldwide network of IBM solutions and services professionals translates these advanced technologies into business value for our customers. 

    ECI Telecom Cabletron Systems is a holding company for four of the most innovative, customer-focused organizations in the telecommunications and networking industry: 


    • Enterasys Networks is the only provider of total network solutions singularly focused on enterprise-class customers.
    • Riverstone Networks is focused on emerging content and infrastructure service provider markets.
    • GlobalNetwork Technology Services (GNTS) is one of the largest independent network consulting firms in the world.
    • Aprisma Management Technologies is the leading provider of intuitive multi-vendor management solutions that meet the service level requirements of enterprise and service provider customers.

    ECI Telecom Cincom has been developing and marketing software to simplify complex businesses for over 30 years. Cincom serves thousands of customers on five continents, offering mission-critical software ranging from customer relationship management, document production and enterprise manufacturing applications, to solutions for application development and database management systems. 

    ECI Telecom Nortel Networks is a global internet and communications leader with capabilities spanning Optical, Wireless, Local Internet and eBusiness. Today, Nortel Networks is creating a high-performance Internet that is more reliable and faster than ever before. It is redefining the economics and quality of networking and the Internet, promising a new era of collaboration, communications and commerce. Nortel Networks serves the emerging and existing needs of service providers, carriers, dot-coms, small and medium sized businesses, and large corporations in more than 100 countries and territories around the world. 

    ECI Telecom Teleglobe is a leading provider of global broadband, data and Internet services, enabling customers to maximize the potential of the Internet with established one-hop global connectivity, hosting and content distribution services. With the world's largest international Internet backbone, premier tier one Internet peering arrangements, and a broad base of carrier, ISP and ICP customers, Teleglobe is expanding its reach with GlobeSystemSM, a global network platform that will host a robust portfolio of Internet and data services. 

    These Strategic Business Alliances give Telegroupindia Ltd. the advantage on others in achieving a greater degree of integration across platforms, by providing a blend of high quality technology products, services and support. 
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  • Contact Center Solutions

    A call center and its technology is at the heart of every organization that must provide some form of customer service. Every single business has a call center in some form or another. The call center segment of the telephony industry encompasses many various applications and individual components. From an informal group of agents handling inbound and outbound customer and prospect calls, to an elaborate grouping of dedicated resources each handling a portion of the company's customer service needs. Call centers handle customer service; predictive dialing; product inquiries; order entry; financial transactions; product/technical support; pre and post sales and support and more.

    In today's competitive business environment a well staffed call center and the level of customer Relationship Management (CRM) it provides is paramount to maintaining and growing your market share. The vendors presented here have the products to help you succeed.

    Contact Center Solutions

    TelegroupIndia Ltd. has the beneficiary experience in the call center market. Now, with the migration from the call center to the next-generation customer interaction management center, new technological requirements are introduced. Telegroup India meets these needs with our call center solution that handles all types of multimedia customer interactions such as traditional phone, VoIP, fax, email or Web.

    At Telegroup India, we realize that an organization's success is reliant upon providing a consistent, positive experience to each customer, regardless of his or her communication medium ensures just that! We are committed to providing your organization with the most complete call center solutions.

    Just as customer service is key to your business, so is it to ours. Telegroup India ensures the installation, implementation and maintenance of every call center with quality professional support and services.

    Let Telegroup India help you find your optimal call center solution. All of our technology is updated periodically to ensure the highest degree of ease and response.

    Our technology includes:

    • Multiplexers with high compression rate with tool quality voice. (50% reduce the operational cost on IPLC)
    • Voice Loggers with Intelligent system
    • Predictive Dialer (300% increased production)
    • Open Computer Telephony Integration Architecture
    • Automated Call Bending of Inbound and Outbound Call Processing (Our telephone representatives are capable of handling both Inbound and Outbound calls)
    • High End EPBAX Switches
    • Windows NT Operating System
    • T-1 Signal and PSTN
    • Internal and Off-Site Monitoring
    • Customized Screens
    • 100% Pentium Class Workstations / Servers
    • Lan Switches, Routers, Passive components, Head sets.
  • Mail Us

    Telegroupindia Ltd.
    9/54,D.B.Gupta Road,
    New Delhi 110005, India

    Telephone:+91 971 000 4887
    Telephone: +91 11 4909 4567

    E-mail: info@TelegroupIndia.com

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